Parents, refunds and privacy

What we sell

Ranks, the Survival season pass, crate keys and a monthly supporter plan. Hats, trails, pets and armour skins are not sold one by one: you win them from crates, and a key opens a crate. Donations unlock nothing.

Which server? Ranks (and the monthly plan) are network-wide: they work on every server. Everything else is bought for one server and works only there: the Survival Season Pass and Survival crate keys on Survival. The Cobblemon Trainer Pass is coming soon. The store asks which server first and shows it on every item.

Ranks add style and convenience: a chat tag and colours on every server, more homes, auction listings and shops on Survival, weekly utility kits (food, light and building blocks on Survival; balls, Potions and berries on Cobblemon) with a few crate keys, some shorter waits, and flight and gadgets in the hub. We never sell gear, weapons, armour, extra land, experience, Rare Candies or anything that wins a fight, a battle or a match, and we never sell hats, trails, pets or skins directly. Crate rewards are random; every crate lists its rewards and odds in game, the keys that come with a rank are listed on the rank, and the odds of those crates are on the crate odds page. Every perk is shown before you pay. This follows Mojang's rules for servers.

Players earn progress in the season pass by playing. You cannot buy tiers.

Note to parents and guardians

Many of our players are young. Please check that a purchase is wanted before you pay, and keep your card and Stripe receipts safe. A purchase only ever unlocks perks for the one Minecraft name typed at checkout. Check the name carefully: the perk goes to that name. There are no countdown timers, no "last chance" messages in the game, and no pop-ups that ask players to buy.

If a child bought something by mistake, contact us soon and we will help (see Refunds).

How paying works

You pay on a page run by Stripe, a large payment company. Your card details go to Stripe and never touch our server. The monthly Network Supporter subscription renews every month until you cancel it. You can cancel in two clicks from the link on your order page or from the link in your Stripe receipt, and the perk stays on until the end of the month you paid for.

Refunds

If your perk was not delivered, or you bought the wrong thing or the wrong name, tell us within 14 days of the purchase and we will fix it or refund you in full. When we refund a payment, the perk is taken off automatically. We may decline refunds for perks that were used and bought on purpose, or if a player has been removed from the server for breaking the rules.

Chargebacks and disputes also remove the perk.

To ask for help or a refund, use the contact details on your Stripe receipt.

Privacy

We keep your Minecraft name, what you ordered, when, and the Stripe order references. We do not collect your name, address, card details or email: Stripe holds those and may send you a receipt. We do not sell data or use it for advertising. We keep order records for as long as needed to support purchases and for accounting.

Prices and tax

Prices are shown in US dollars, and the price you see is the price you pay. Your bank may convert it to your own currency.